Bulgaria's Agency for Geodesy, Cartography and Cadastre (AGCC) launches new online appointment booking system: digitalisation of services for citizens and business

As part of the large-scale modernisation of state services in Bulgaria, the Agency for Geodesy, Cartography and Cadastre (AGCC) has introduced a modern online appointment booking system at its territorial offices. The innovation, which is already operating in major regions of the country, is intended to substantially improve the quality of service for citizens and entrepreneurs. 

What the new system entails

The new online appointment booking system allows users to select a convenient date and time for their visit to AGCC offices in advance.

This applies to such regions as:

• Sofia region
• Plovdiv
• Varna
• Burgas

The platform has already begun to be used in practice, and access to it is becoming ever wider for applicants across the country. 

The main aim of the innovation is to reduce queues in offices, optimise the workload of staff, and make the process of obtaining cadastral services more predictable and convenient for both citizens and business representatives. 

The introduction of the online booking system is an important step within the digital transformation of the AGCC, which includes the automation of processes, the modernisation of IT infrastructure, and the expansion of electronic services.

Before the launch of this option, many procedures required a personal visit to a territorial office and were accompanied by long waits in queues.

The new system makes it possible to:

• save applicants' time;
• plan a visit to a territorial office without unforeseen delays;
• improve the organisation of work of AGCC employees. 

How the online appointment booking system at the AGCC in Bulgaria works

Although the Agency has already launched online booking in several major regions, it is an interactive interface through which a citizen or a legal entity can:

• select the required territorial subdivision;
• indicate the desired date and time of the visit;
• receive confirmation of the appointment in a convenient format. 

This significantly simplifies the process of arranging various cadastral services, such as:

• obtaining certificates from the cadastral register;
• making changes to the cadastral map;
• obtaining information about real estate. 

The progress of Bulgaria's AGCC in figures

In the past year, 2025, the agency marked significant progress in the digitalisation of services. According to official data, a record number of services were processed — around 830,000 entries, including more than 311,000 changes to the cadastral register and 46,000 projects for changes to the cadastral map. 

The expansion of electronic services has been made possible thanks to the modernisation of the Cadastre and Administrative Information System (KAIS), as well as the introduction of secure electronic identification methods, including the qualified electronic signature (QES). This has made it possible to reduce the need to visit offices in person and to expand the range of services provided online. 

New digital trends in the work of the AGCC

In addition to the online booking system, the Agency continues to introduce innovations and is expanding the range of services:

• integration of real estate data and geospatial data;
• a shift towards the priority use of electronic documents;
• increased automation of administrative processes;
• real-time access to data from the Real Estate Register. 

The AGCC is actively involved in international projects on the digital transformation of cadastral systems, including the exchange of data and integration with other state registers. 

Practical benefits for business and citizens

The new online appointment booking system is especially important for those who regularly interact with cadastral services:

• developers and investors;
• lawyers and notaries;
• construction and design organisations;
• property owners. 

The service makes the process of applying more comfortable, eliminates the need for lengthy waiting, and helps in planning time in line with one's working schedule.

The launch of the new online appointment booking system at the Agency for Geodesy, Cartography and Cadastre of Bulgaria is an important milestone in the digital transformation of administrative services. The innovation is already operating in key regions, improving the quality of service and reducing the burden both on applicants and on the service's human resources. 

This initiative reinforces the trend of the Bulgarian cadastre moving towards electronic interaction, making the process of applying for cadastral services simpler, faster, and more efficient for all users.